Posted by Adam Toren, on November 5th, 2009
Social media is in the process of rewriting many marketing textbooks and is being hastily added to the curriculum of many business-oriented schools of education, complete no doubt with many footnotes, asterisks, disclaimers and question marks. A business must be involved with social media, but the question is to what extent. Further, what level of risk is acceptable when entering such virgin territory?
It would seem that there is a lot more to gain than there is to lose when you consider whether to entertain a social media campaign, so long as you exercise a modicum of common sense. A lot of the well known pitfalls experienced by some premier brands could have been avoided with a little introspection.
So what are some of the pitfalls for you to avoid?
1. Avoid controversy.
Some people advocate that to make a wave in the vast social media ocean you need to be controversial to stand out. What you need to realize is that your energy wave creation could become a tsunami of controversy. The same element that makes social media such a tempting proposition could also work against you by creating substantial negative press that you can do nothing about.
2. Avoid spreading muck.
This follows along with the previous point to a certain extent and underlines why you should put some of your best marketing brainpower behind a social media campaign. Don’t be tempted to become a shock jock or openly criticize other competitors in an attempt to gain an edge, as no matter how subtle you try and how many “smoke and mirror” campaigns you dream up, this approach will backfire and hurt you more.
3. Avoid “puffery.”
This colorful word describes the act of blowing your own trumpet or aggressively talking up your brand or product, maybe under a disguise created for the purpose. Be careful that your IP address or e-mail cannot be traced back, allowing people to “out” your efforts!
4. Avoid being vanilla.
Again this comes back to creativity. Don’t expect a great result just by setting up pages, profiles or accounts. You must have a good “hook” and have a policy and strategy to update and create meaningful content.
5. Don’t shoot first and ask questions later.
It may be easy to imagine the social media environment as a “wild west” of sorts, where pretty much anything goes as we are all in uncharted territory. Don’t make the mistake of unloading your shotgun of poorly formed thoughts, questionable tactics or competitor onslaughts without fear of a reprise. You may well not be able to put the fire out.
6. Don’t bite off the hand that feeds you.
Facebook, Twitter and other social media platforms are really valuable assets and you should treat them accordingly. Always be aware of their terms of service and never do anything to make them turn the focus of attention on you.
7. Don’t delegate and forget.
This will require your best brains, as we have already said twice. For veteran marketers the whole concept can be difficult to conceive, but don’t be tempted to delegate to junior IT people, rather make it a think tank approach.
8. Don’t forget how visible you could be.
When you enter the world of social media, you may encounter a visibility that you are not prepared for. Remember that to a certain extent it is a commenting free for all and you need to be constantly aware of what is being said about you, within your pages and “retweeted.”
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